Terms and conditions

Last updated: 12 November 2026

1. About us

These terms apply to services provided by I-Sense Leisure Ltd trading as Pelo Movers (company no. 13848125), Unit 14 Flowers Industrial Estate, Latimer Road, Luton, LU1 3XA ("we", "us").

2. Quotes

Every move is quoted individually based on the information you give us. A quote request is not a booking. Your quote is valid for the period stated in it. If the details turn out to be different on the day (for example door widths, stairs, parking or the item itself), we may need to change the price or the date.

3. Bookings

A booking is confirmed once we have confirmed it to you in writing. Someone aged 18 or over must be present at both collection and delivery to give access and check the item.

4. Your responsibilities

• Give accurate information about the item, access, stairs, lifts, door widths and parking.
• Arrange any parking permits or building permissions needed.
• Unplug the equipment and remove accessories and personal items before we arrive.
• Make sure you own the item or have the owner's permission to move it.

5. Dismantling and crane-assisted loading

Treadmills that can't pass through a door narrower than 82 cm must be dismantled and reassembled, which is an additional cost included in your quote. Crane-assisted loading is used to load treadmills onto our vehicle fully assembled. It is not used to lift items into upstairs rooms, and needs space to park our vehicle close to the property.

6. Changes and cancellations

Please tell us as early as possible if you need to change or cancel your booking. Any charges for late changes or cancellation will be set out in your quote or booking confirmation.

7. Payment

Payment terms are set out in your quote or booking confirmation.

8. Liability and insurance

We carry goods-in-transit and public liability insurance and take care to protect your equipment and property. Please report any damage to us within 48 hours of delivery, with photos. We are not responsible for pre-existing faults, wear, software or account issues, or damage caused by inaccurate information about access. Nothing in these terms limits your rights under UK consumer law or our liability where it cannot legally be limited.

9. Complaints

If you're unhappy with our service, email [email protected] and we'll do our best to put it right.

10. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.