Question 1

Does Peloton move my equipment for me?

Accepted Answer

Peloton offers limited relocation services in some cases. Pelo Movers is an independent specialist: we move your equipment on your dates, including second-hand purchases.

Question 2

Do you move other brands?

Accepted Answer

Yes: other exercise bikes, treadmills, rowers and home gym kit, including NordicTrack, Echelon, Technogym, Concept2, Hydrow, WaterRower and Wattbike.

Question 3

Will my treadmill need dismantling?

Accepted Answer

If any door on the route is narrower than 82 cm, the treadmill must be dismantled to get through. That's an additional cost and we include it in your quote.

Question 4

What is crane-assisted loading?

Accepted Answer

Our crane lorry lifts your treadmill onto the vehicle as a fully assembled unit, so it doesn't need dismantling and pickup and delivery are quicker. It's for loading at the vehicle, not for lifting into upstairs rooms.

Question 5

How much does it cost and what affects the price?

Accepted Answer

Every move is quoted individually. Price depends on the item, distance, stairs, door widths, parking, dismantling and any extras like storage.

Question 6

Which areas do you cover?

Accepted Answer

We're nationwide: we move fitness equipment anywhere in England, Scotland and Wales. Every move is quoted individually.

Question 7

How far in advance should I book? Can you do short notice?

Accepted Answer

One to two weeks is ideal, but ask us about short notice: we often have gaps.

Question 8

Can you move it between rooms or floors in the same house?

Accepted Answer

Yes. Tick “Same as collection address” in the quote form.

Question 9

Can you collect a second-hand bike or treadmill I've bought?

Accepted Answer

Yes, this is one of our most common jobs. Give us the seller's address as the collection.

Question 10

Can you store it between collection and delivery?

Accepted Answer

Yes. Let us know in the dates step of the quote form.

Question 11

Are you insured? What happens if something is damaged?

Accepted Answer

We carry goods-in-transit and public liability insurance. In the rare case of damage, we'll handle the claim with you.

Question 12

Do I need to be there on the day?

Accepted Answer

Someone needs to be present at both collection and delivery to give access and sign off.

Question 13

Do you reconnect and set it up?

Accepted Answer

Yes. We reconnect power and can reassemble, level and test on delivery.

Your questions, answered.

Ready to move it?