Privacy policy

Last updated: 12 November 2026

Who we are

Pelo Movers is a trading name of I-Sense Leisure Ltd (company no. 13848125), Unit 14 Flowers Industrial Estate, Latimer Road, Luton, LU1 3XA. We are the data controller for the personal data described here. Contact us at [email protected].

What we collect

• From the quote form: your name, email, phone number, collection and delivery addresses, details about the equipment and access (stairs, lifts, door widths, parking), preferred dates, any notes and any photos you upload.
• From the contact form: your name, email, phone number if given, and your message.
• Which step of the quote form you reach, so we can improve it. This is not linked to your name.

Why we use it

We use your details to prepare your quote, contact you about it, and plan and carry out your move. Our legal basis is taking steps at your request before entering a contract, and performing that contract. We also keep records where the law requires it (for example for accounts and insurance). We do not sell your data or use it for marketing without your consent.

Who sees it

Only our team. Your details are stored securely with our website and database hosting providers, who process them on our behalf. We may share information with our insurers if there is a claim, or where the law requires it.

How long we keep it

Quote requests that don't go ahead are deleted within 12 months. Records of completed moves are kept for up to 6 years for accounting, insurance and legal reasons.

Visitor statistics

Our website uses Lovable's visitor analytics to understand how the site is used. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. Detailed data is kept for 90 days and daily summaries for a year. This is recorded for every visitor, without cookies and without identifying anyone. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

Advertising measurement

We advertise on Google. If you accept advertising cookies, Google's tag sets cookies on your device and tells Google when a visitor who clicked one of our ads sends us a quote request or contact message. Google uses this to measure and improve our advertising. This only runs after you accept advertising cookies in the cookie banner; you can change or withdraw your choice at any time using the Cookie settings link in the footer. If you reject, the tag stays off and no advertising data is sent. How Google handles this data.

Our staff sign-in page stores a sign-in session in the browser of team members only. The WhatsApp button opens WhatsApp, which is run by Meta under its own privacy policy.

Your rights

You can ask to see, correct or delete your data, object to or restrict how we use it, or ask for a copy to take elsewhere. Email [email protected]. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.